Kevin’s Journey

Carvana, St. Louis, MO -2018 to Present

Customer Field Advocate – June 2018 to Present

A used car dealership that employs more than 1000 employees. They deliver used cars that are ordered online by customers in 60+ markets since starting 2012. They became a public company in 2017.

I have not been in this position long enough to share what I have experienced.

Starbucks, St. Louis, MO – 2015 to 2018

Barista April 2015 to June 2018
Shift SupervisorMay 2016 to November 2016

A Retail Coffee Company that employs more than 10,000+ employees. It is one of my best experiences with a large company that has taught me valuable customer service skills by making the moment right with the customer and the teaching technique, learn-in-the-moment, by complimenting, supporting, and then explaining the reason why Starbucks’ standards exist.

I opened with the Ferguson, Missouri store in May 2016 as a Shift Supervisor. There I supported the team by setting up the store during my closing shifts for the morning team. These tasks include, but are not limited, to cleaning and prepping ingredients for the morning rush. In November 2016, I transferred out and voluntarily stepped down from that store so that I could make time for friends and family. Closing the store each week prevented me from seeing those I cared about.

US Cloud, St. Louis, MO 2016 to 2018

Managed Services Engineer – December 2016 to May 2018

A small technology hosting company that employs ~25 people. It has existed for over 20 years hosting servers for clients and supporting Microsoft SharePoint environments for those clients hosted by them or on-prem.

This was my first foray into the technology industry and a heavy office environment. I began as a Level 1 Support Engineer and was transferred to the Managed Services Team within 4 months of being hired. At this company, I learned the value of training material for employees to succeed and the importance of communication. I contributed to this company by creating a handful of training documents for specific SharePoint services.

UP Global, Seattle, WA – 2014

Intern March 2014 to May 2014

At the time, it was a small non-profit company that supported entrepreneurs by funding Start-Up Weekend events for entrepreneurs to meet, explore new ideas, and possibly start a company. It was acquired by TechStars in 2015.

This was my first full-time profession after college. Here I held the position of intern and did various activities to support the managers. This position was also my first move out of my hometown. Here I learned the hardships of life by being pseudo-homeless and missing the things I valued at home. I did not contribute to this company and instead left this company to return to the things I valued.

Webster University, St. Louis, MO – Graduated December 2013

Bachelors of Science – August 2010 to December 2013

In 2013, I graduated with a Biology Degree and I felt like I didn’t achieve anything. In fact, graduating in December 2013 is one of my biggest regrets and it is the only thing I would change about my life. What I would have done different would have been to take a semester off to soul search and discover who I was, but I didn’t and now I live with that small, but costly mistake everyday. Taking a semester off was a low risk that I did not take.

The Biology Degree knowledge I learned at Webster University is still used today, but not professionally. Instead it is used in one of my favorite pastimes, cooking. The kitchen is my domain in the house and I am prepared to cook any dish, even if I mess up. Its the best learning experience I could ask for.